Frequently Asked Questions
Everything you need to know about your blackcrows gear and orders.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for ski equipment?
We offer a 30-day return window for all unused products in their original packaging. Please note that mounted skis are considered customized and are not eligible for return unless a manufacturing defect is present.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout based on your specific location.
How do I choose the right ski length?
Selecting the right length depends on your height, weight, and skill level. We provide a comprehensive size guide on each product page, but generally recommend a length between your chin and the top of your head.
Are blackcrows products covered by a warranty?
All our products are covered by a 2-year warranty against manufacturing defects. This does not cover damage resulting from normal wear and tear, impact, or improper maintenance.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay for a secure checkout experience.